SHIPPING, RETURN & REFUND POLICY

RETURNS

Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.

Everyone who shops on our store receives the following guarantees:

Full Refund if you don’t receive your order.

You will get a full refund if your order does not arrive within the delivery time promised by our Store.

Full or Partial Refund if the item is not as described.

If your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

Full refunds are not available under the following circumstances:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of our Sport Us Store (i.e. not cleared by customs, delayed by a natural disaster).

You can submit refund requests by sending a message to our support email

Shipping policy

  • Rule 1: After your payment is verified, it takes 3-7 business days to process and ship your order. This does not include weekends or holidays.
  • Rule 2: Shipping takes 10- 30 days depending on where are you in the World. Please note that this is the estimation only and we do not guarantee delivery dates. Some locations (Latin America, Africa, Middle East) could take longer to deliver.
  • Rule 3: Delays may also occur as a result of International Customs Inspections. Your country’s Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government’s and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country.
  • Rule 4: Most orders will be delivered by your local post service as regular registered mail, (USPS for the United States, Royal Mail for the United Kingdom). If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.
  • Rule 5:We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.
  • Rule 6:  We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at service.luxstore@gmail.com as soon as possible.

IMPORT TAX & DUTY

  • To avoid any taxes we specify low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country’s customs office and are the responsibility of the recipient. For further details on charges, please contact your country’s customs office.