PAYMENT METHODS

Flexible & Secure Payment Options

At LUIZ LUX, we believe that shopping online should be simple, convenient, and secure from start to finish.

We aim to provide a smooth checkout experience with a variety of payment options, allowing customers to choose the method that best suits their needs.

Depending on your location, device, and payment provider availability, supported payment methods may include:

American Express
Apple Pay
Diners Club
Discover
Mastercard
PayPal
Venmo
Visa

Please note that payment options may vary by country, device, and transaction. Only the payment methods currently supported for your purchase will be displayed during checkout.

Payment Authorization & Order Confirmation

To complete a purchase at LUIZ LUX, full payment is required at checkout, including any applicable shipping fees and taxes.

Once your payment has been successfully processed and your order has been confirmed, an order confirmation email will be sent to the email address provided during checkout.

This confirmation will contain important details about your purchase.

We recommend reviewing your order information carefully and keeping the confirmation email for future reference.

If you do not receive an order confirmation, please check your spam or junk email folder.

If the confirmation is still missing, contact our customer support team for assistance.

Having Trouble Completing Your Payment?

Sometimes a transaction may be declined or require additional verification by your bank or payment provider.

Possible reasons include:

Incorrect card or billing information
Insufficient available funds
Card transaction limits
Security restrictions imposed by your bank
Unsuccessful identity or payment authentication
Temporary technical issues with the payment provider

If your payment is unsuccessful, we recommend the following steps:

Verify that your payment and billing details are correct.
Confirm that sufficient funds are available.
Contact your bank or card issuer if the transaction has been blocked.
Try another payment method displayed at checkout.

If you continue experiencing difficulties, please contact our customer support team. We’ll be happy to help you determine the next steps.

Secure Transactions & Payment Privacy

At LUIZ LUX, protecting customer information is an important part of our commitment to providing a reliable shopping experience.

Payments are handled through authorized third-party payment service providers that implement security measures designed to protect sensitive transaction information.

LUIZ LUX does not directly store your complete credit or debit card information.

Your payment details are processed according to the security practices and privacy policies of the payment provider selected during checkout.

We may retain limited transaction details, such as payment status, order totals, and transaction references, for order management, customer support, accounting, and fraud-prevention purposes.

For more information about how we collect and handle personal information, please review our Privacy Policy.

Questions About Your Payment?

If you have questions about payment options, billing, transaction confirmation, refunds, or an existing order, our customer support team is here to assist.

LUIZ LUX — Customer Support

Legal Business Name: LQ UNIQUE BOUTIQUE LTD

Company Representative: Nguyen Thi Le Quyen

Email: lequyenmmo97@gmail.com

Phone: +84 368 133 511

Business Address: 7 Coronation Road, Dephna House, London, NW10 7PQ, United Kingdom

Support Hours: Monday–Friday, 9:00 AM–5:00 PM (UK Time)

For payment-related inquiries, please include your order number or the email address used during checkout so we can assist you efficiently.