TERMS OF SERVICE

Introduction

Welcome to LUIZ LUX, an online fashion and lifestyle store operated by LQ UNIQUE BOUTIQUE LTD, a company based in London, United Kingdom.

These Terms of Service (“Terms”) govern your access to our website, use of our services, and purchases made through our online store.

Throughout these Terms, “LUIZ LUX,” “we,” “us,” and “our” refer to LQ UNIQUE BOUTIQUE LTD, operating under the LUIZ LUX brand name.

By accessing our website, browsing our collections, or placing an order, you agree to comply with these Terms, subject to applicable consumer protection laws.

Please read these Terms carefully before using our website or purchasing our products.

Nothing in these Terms is intended to exclude or restrict any statutory rights that cannot lawfully be limited.

A. General Conditions

By using our website or placing an order, you confirm that you are legally eligible to enter into a purchase agreement under the laws applicable to you.

You agree to use our website and services responsibly and in accordance with applicable laws and regulations.

You must not use our services for fraudulent, unlawful, misleading, or otherwise unauthorized purposes.

We reserve the right to refuse service, restrict website access, or cancel transactions where reasonably necessary to address suspected fraud, security concerns, violations of these Terms, or other legitimate operational reasons, subject to applicable law.

B. Products & Product Information

At LUIZ LUX, we offer a selection of clothing, footwear, fashion accessories, personalized items, and lifestyle products.

We make reasonable efforts to provide accurate product descriptions, photographs, measurements, sizing information, colors, and customization options.

However, minor differences in product appearance may occur due to:

• Individual screen and display settings
• Lighting conditions in product photography
• Manufacturing and printing processes
• Material characteristics
• Product-specific production variations

These differences do not affect your statutory rights if a product is faulty, not as described, or otherwise fails to meet applicable legal standards.

We encourage customers to review product descriptions, size charts, and available options carefully before purchasing.

C. Personalized & Made-to-Order Products

Certain products available through LUIZ LUX may be customized, printed, or manufactured after an order is placed.

Customers are responsible for reviewing their selected sizes, colors, personalized text, uploaded artwork, and other customization details before completing checkout.

If you notice an error or need to request a change, please contact us as soon as possible.

We will make reasonable efforts to accommodate eligible changes before production begins.

Once production has started, certain modifications may no longer be possible.

Cancellation Rights for Personalized Products

Under applicable UK consumer law, products genuinely made to a customer’s specifications or clearly personalized may be exempt from the standard statutory change-of-mind cancellation right.

However, not every product manufactured after an order is placed automatically qualifies for this exemption.

Where statutory cancellation rights apply, we will honor those rights regardless of whether production has begun.

Personalized products remain subject to applicable legal protections concerning faulty, damaged, or incorrectly supplied goods.

Please review our Return & Refund Policy for additional information.

D. Pricing, Promotions & Product Availability

All product prices are displayed on our website and may be updated periodically.

We reserve the right to modify prices, promotional offers, product descriptions, and product availability.

Changes to prices or promotions will not ordinarily affect orders that have already been accepted and confirmed.

If a material pricing or listing error is discovered before an order is accepted, we may contact you to confirm the correct information or decline the affected order where legally permitted.

If we are unable to fulfill an accepted order, we will notify you and arrange an appropriate refund.

Applicable shipping fees, taxes, and other charges will be disclosed during checkout as required by law.

For purchases delivered to the United Kingdom, any applicable VAT and mandatory charges will be presented in accordance with relevant UK pricing and consumer information requirements.

E. Order Placement & Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products.

An automated order acknowledgment does not necessarily mean that the order has been accepted.

A purchase contract is formed when we expressly accept your order, normally through an order confirmation or another clear acceptance communication.

We may review orders for:

• Payment authorization and verification
• Product availability
• Shipping restrictions
• Suspected fraudulent activity
• Incomplete or inaccurate customer information
• Other legitimate fulfillment concerns

If we cannot accept or fulfill an order, we will notify you using the contact information provided at checkout.

Any payment collected for an order that we cannot fulfill will be refunded in accordance with applicable law.

F. Payments & Billing Information

Payment must be completed using one of the supported checkout methods before an order can be processed.

Customers agree to provide accurate and complete billing, shipping, and contact information.

We use authorized third-party payment service providers to facilitate transactions.

LUIZ LUX does not directly store complete credit or debit card information.

Available payment methods may vary depending on the customer’s location, device, and the payment services supported at checkout.

Customers are responsible for reviewing the final order total before confirming payment.

For additional information, please refer to our Payment Methods page.

G. Order Processing, Shipping & Delivery

Orders are prepared and shipped according to our Shipping Policy.

Our standard order preparation period is generally 5–7 business days, although processing times may vary depending on the product and customization requirements.

Once dispatched, estimated shipping times are:

• United States: 7–10 business days
• Canada: 10–15 business days
• United Kingdom: 10–15 business days
• Australia: 10–15 business days

These estimates represent transit time and do not include order preparation.

Actual delivery times may vary due to customs clearance, carrier operations, weather conditions, public holidays, shipping restrictions, or other circumstances beyond our reasonable control.

Tracking information will be provided when available after dispatch.

Delivery Responsibility

We remain responsible for delivering goods in accordance with applicable consumer protection laws.

Where UK consumer law applies, goods must generally be delivered within the agreed timeframe or, if no delivery period has been agreed, without undue delay and within 30 days, unless otherwise permitted by law.

If an order is significantly delayed, lost, or not delivered within a legally required timeframe, customers may have rights to cancel and receive a refund.

Risk of loss or damage generally remains with us until the goods come into the physical possession of the customer or a person identified by the customer, subject to applicable legal exceptions.

If you experience a shipping problem, please contact lequyenmmo97@gmail.com so we can investigate and assist.

Nothing in this section limits your statutory delivery rights.

H. Order Changes & Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

We recommend submitting requests within:

• 24 hours after placing an order on weekdays
• 48 hours after placing an order on weekends

These timeframes are intended to improve the likelihood that changes can be made before fulfillment begins.

They do not guarantee that an order can be modified or cancelled.

For orders that have not entered production, we will make reasonable efforts to accommodate eligible requests.

Once production or shipping has begun, certain changes may no longer be possible.

Eligible cancellation requests are generally reviewed within 1–2 business days.

Statutory Cancellation Rights

For qualifying online purchases covered by the UK’s Consumer Contracts Regulations 2013, customers generally have a 14-day statutory cancellation period beginning the day after receiving the goods.

Certain exceptions may apply, including goods genuinely made to the customer’s specifications or clearly personalized.

Where a statutory cancellation right applies, our operational cancellation windows and production status do not remove that right.

For additional details, please review our Return & Refund Policy.

I. Returns, Refunds & Replacements

Customer satisfaction is an important part of our service.

Returns, replacements, and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

We offer a 15-day standard return request window for eligible products.

Certain personalized or made-to-order items may have different change-of-mind return conditions where legally permitted.

If an order arrives damaged, defective, or materially different from what was purchased, please contact us within 30 days of delivery, where possible.

We recommend including:

• Your order number
• A description of the issue
• Relevant photographs, if available

After reviewing the circumstances, we will provide an appropriate remedy, which may include a replacement or refund at no additional cost for verified defects or fulfillment errors.

Consumer Rights

Under the UK Consumer Rights Act 2015, goods must generally be of satisfactory quality, fit for purpose, and as described.

Eligible UK consumers may have a short-term right to reject faulty goods within 30 days, as well as additional rights to repair, replacement, price reduction, or refund in certain circumstances.

Our internal return procedures do not limit these statutory protections.

Please contact our customer support team before returning products so we can provide the correct return instructions.

For statutory cancellations, an unambiguous statement notifying us of cancellation is sufficient, and customers are not required to use a specific form.

J. Intellectual Property Rights

Content displayed on our website, including text, graphics, photographs, product descriptions, original artwork, and website elements, may be protected by applicable intellectual property laws.

Certain creative designs and customized product concepts may originate from independent designers, freelance creators, customers, or other third parties.

Unless otherwise authorized, visitors may not reproduce, distribute, commercially exploit, or otherwise use protected website content in violation of applicable intellectual property rights.

Third-party trademarks, logos, brand names, and other protected materials remain the property of their respective owners.

References to third-party brands do not, by themselves, establish sponsorship, endorsement, licensing, or affiliation.

We respect legitimate intellectual property rights and review infringement complaints submitted by rights holders or their authorized representatives.

For additional information, please refer to our Copyright & Takedown Request Policy.

K. Customer-Submitted Customization Materials

If you submit names, text, images, artwork, logos, photographs, or other materials for a personalized product, you confirm that you have the necessary rights or permissions to submit those materials for the requested use.

You agree not to submit content that unlawfully infringes another person’s:

• Copyright
• Trademark rights
• Privacy rights
• Publicity rights
• Other legally protected interests

You grant LUIZ LUX and its relevant production partners a limited, non-exclusive permission to use submitted materials solely as reasonably necessary to review, produce, fulfill, and support your order.

You retain any ownership rights you lawfully hold in your submitted content.

We may decline or cancel customization requests that reasonably appear unlawful, infringing, or inconsistent with our policies.

Any refund associated with a declined or cancelled order will be handled in accordance with applicable law and the circumstances of the transaction.

L. Prohibited Website Activities

When using our website, you agree not to:

• Engage in fraudulent, deceptive, or unlawful activities.
• Violate applicable laws or third-party rights.
• Submit false or misleading order information.
• Upload malicious software, viruses, or harmful code.
• Attempt unauthorized access to our website or systems.
• Interfere with website security or functionality.
• Use automated tools to scrape or misuse website content without authorization.
• Submit materials that unlawfully infringe intellectual property or other protected rights.
• Impersonate another person or misrepresent your identity.

We may take reasonable measures to protect our website, customers, and business operations when these conditions are violated.

M. Third-Party Services & External Links

Our website may rely on third-party services for payment processing, shipping, order fulfillment, website hosting, analytics, and other operational purposes.

We may also provide links to external websites for customer convenience.

Third-party websites and services may be subject to their own terms, conditions, and privacy policies.

We encourage customers to review these policies when interacting with external services.

We are not responsible for independently operated third-party websites or their content, except where responsibility cannot lawfully be excluded.

Our use of third-party providers does not remove any responsibilities we owe customers under applicable consumer protection laws.

N. Website Availability & Disclaimer

We make reasonable efforts to maintain accurate website information and reliable online services.

However, website access may occasionally be interrupted due to maintenance, technical issues, network disruptions, or circumstances beyond our reasonable control.

To the extent permitted by law, we do not guarantee that our website will always be uninterrupted, error-free, or available at all times.

We may temporarily restrict access where reasonably necessary for maintenance, security, or technical improvements.

Nothing in this section excludes statutory guarantees, warranties, or consumer protections that cannot lawfully be restricted.

O. Limitation of Liability

To the extent permitted by applicable law, LUIZ LUX and LQ UNIQUE BOUTIQUE LTD will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights that cannot lawfully be excluded
• Any other liability that cannot legally be restricted

We do not seek to exclude liability for losses caused by our breach of contract where such exclusion would be unlawful or unfair.

Your mandatory consumer rights, including applicable rights relating to defective products, non-delivery, and refunds, remain unaffected.

P. Indemnification

To the extent permitted by applicable law, you agree to indemnify LQ UNIQUE BOUTIQUE LTD, its employees, representatives, and relevant service providers against reasonable third-party claims, losses, or expenses directly arising from:

• Your unlawful conduct
• Your material violation of these Terms
• Your infringement of another person’s intellectual property or other legal rights

This provision does not apply to claims caused by our own unlawful conduct or breach of legal obligations.

Nothing in this section limits rights protected by applicable consumer laws or imposes obligations that would be considered unfair or unenforceable under applicable law.

Q. Privacy & Personal Information

We respect the privacy of our customers and website visitors.

Personal information collected through our website may be processed to:

• Manage purchases and payments
• Prepare and deliver products
• Provide customer support
• Prevent fraud
• Maintain website security
• Improve our services
• Comply with applicable legal obligations

Our collection, use, storage, and sharing of personal information are explained in our Privacy Policy.

Where applicable, we process personal information in accordance with the UK GDPR, the Data Protection Act 2018, and other relevant privacy legislation.

Please review our Privacy Policy for further information about your privacy rights and how to contact us regarding personal data.

R. Changes to These Terms

We may update these Terms periodically to reflect changes in our business operations, services, website functionality, or applicable legal requirements.

The most recent version will be published on this page with an updated revision date.

Changes will generally apply prospectively unless otherwise permitted by law.

Where required, we will provide appropriate notice of material changes.

Changes to these Terms will not retrospectively remove rights or obligations relating to previously accepted orders where prohibited by law.

S. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply in the customer’s country of residence.

Customers located in Scotland, Northern Ireland, or other jurisdictions may have additional rights under applicable local laws.

Nothing in these Terms prevents consumers from exercising mandatory rights or accessing courts and dispute resolution procedures available to them under applicable law.

If a dispute arises concerning an order or our services, we encourage customers to contact our support team first.

We will make reasonable efforts to review the concern and seek an appropriate resolution.

This section does not prevent customers from pursuing any legal remedies available to them.

T. Contact Information

If you have questions about these Terms, our products, or an existing order, please contact us.

LUIZ LUX — Customer Support

Legal Business Name: LQ UNIQUE BOUTIQUE LTD

Company Representative: Nguyen Thi Le Quyen

Business Address: 7 Coronation Road, Dephna House, London, NW10 7PQ, United Kingdom

Email: lequyenmmo97@gmail.com

Phone: +84 368 133 511

Support Hours: Monday–Friday, 9:00 AM–5:00 PM (UK Time)

For order-related inquiries, please include your order number or the email address used during checkout.

We appreciate the opportunity to assist you and are committed to addressing customer concerns fairly and professionally.

Thank you for choosing LUIZ LUX. We look forward to providing you with an enjoyable shopping experience!